Please read our return policy carefully. You agree to these terms at the time of purchase.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.
Conditions
Returned items must be:
- Unworn and unwashed
- In their original packaging
- With all tags still attached
- In the same condition as received
Damage Due to Personal Use
We are not responsible for damage caused by misuse, negligence or improper handling. Only manufacturing defects are covered under our return policy.
Exceptions
For hygiene reasons, some items cannot be returned once opened or worn, such as earrings and other pierced jewellery. Items marked as final sale cannot be returned.
How to Start the Return Process
To request a return, email us at support@dellahayes.com with the following details:
- Your order number
- The reason for the return
- A photo of the item, in case of damage
- Your contact information
We will confirm your return and send you the return address. Please do not send anything back before your return has been approved.
Refund
Procedure
Once we receive and inspect your return, you will be notified by email whether your refund has been approved or rejected. If approved, your refund will be processed within 30 days and applied to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days, first check your bank or card account. If the issue persists, contact us at support@dellahayes.com.
Return Costs
Return shipping costs are the responsibility of the customer. Our returns centre is located outside the EU, and international return shipping typically starts at around $25 depending on your location and carrier. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
Exceptions - Defective or Incorrect Products
If you receive a defective or incorrect item, we will send you a replacement at no cost. If the issue repeats on the second delivery, you will receive a full refund.
Order Cancellation
Orders cannot be cancelled more than 24 hours after being placed, due to our automated processing system.
Questions?
For further information, contact us at: support@dellahayes.com